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How citaru88 Handles Your Personal Data

When you open an account with us, we collect only what we need to run your account securely — your contact details, wallet identifiers for DANA, OVO, or GoPay, and your session activity.

Account data kept secureDANA, OVO, GoPay wallet data protectedYour rights, clearly explainedContact us to update or delete data
citaru88 How citaru88 Handles Your Personal Data
HOW WE PROTECT YOU

Data Handling, Cookies and Account Security

We keep your data inside secured infrastructure and limit access to staff who need it to operate your account. Here is how each area of your data is handled in practice — from cookies to retention to your right to request changes.

Cookies and Session State

We use session cookies to keep you logged in on your mobile browser. You can clear cookies at any time via your browser settings, which will end your active session.

Payment Data Security

DANA, OVO and GoPay transaction references are stored as reference codes only. We do not retain your wallet PIN, full account number, or payment credentials after a transaction completes.

Data Retention Policy

Your account data is retained while your account is active. After closure, data is held for the period required under applicable law in your eligible region, then deleted or anonymised.

Your Right to Request Changes

You can request access to your stored data, ask us to correct inaccuracies, or request deletion by contacting support. We will confirm receipt and respond within the timeframe required by applicable law.

REACH OUR TEAM

How to Contact Us About Your Privacy

If you want to access, correct, or request deletion of your personal data, reach our support team directly. We handle privacy requests separately from general account queries — use the dedicated privacy contact path below so your request is routed correctly and acknowledged promptly.

Team online

Live Chat

Open live chat from your account dashboard. State that your message is a privacy request and our team will log and escalate it within the session.

Email Support

Send your privacy request by email with your registered account name and the specific data action you need — access, correction, or deletion.

Account Help Centre

Visit the Help Centre inside your account to find the privacy request form. Submit it directly and track its status from the same page.

Frequently Asked Questions About This Policy

Real questions about how citaru88 handles your data, your rights, and what happens to your information when you use our service or close your account.

We collect your name, email, phone number, and device details at registration. These are used to verify your identity and keep your account secure across mobile and desktop sessions.

We store only the transaction reference codes linked to your DANA, OVO or GoPay deposits and withdrawals — not your wallet PIN or full account credentials. Payment data is used solely to reconcile your account balance.

Yes. Submit a data access request via live chat or the Help Centre form inside your account. We will confirm receipt and provide the data within the period required by applicable law.

After closure, we retain your data for the period required under applicable law in your eligible region. Once that period ends, your data is deleted or anonymised.

We share data only with payment processors like DANA, OVO and GoPay to complete transactions, and with service providers who help operate the platform. We do not sell your personal data.

Contact our support team via live chat or email, clearly state you are making a deletion request, and include your registered account name. We will process it in line with applicable law and confirm when complete.
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Privacy Policy

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.